REFUND POLICY

Back Deck Bar and Lounge - Transparent and Fair Resolution

 

Our Commitment to Customer Satisfaction

At Back Deck Bar and Lounge, we strive to provide an exceptional dining and entertainment experience. Our refund policy is designed to be fair, transparent, and customer-focused while maintaining the integrity of our business operations.

 

Dining and Beverage Refund Guidelines
- Immediate resolution for incorrect orders
- Quality and preparation standards
- Replacement or complimentary item options
- Limitations on refunds for consumed items
- Allergen and dietary restriction accommodations

 

Event and Reservation Refund Policies
- Advance reservation cancellation terms
- Special event booking refund conditions
- Prepaid ticket and package refund procedures
- Partial and full refund eligibility criteria
- Timeframes for refund processing

 

Private Event and Catering Refund Terms
- Deposit and cancellation policies
- Minimum spend requirements
- Scaling refund amounts based on cancellation timing
- Group booking special considerations
- Force majeure event refund provisions

 

Payment and Refund Method
- Original payment method refunds
- Processing time for refund transactions
- Credit and debit card refund procedures
- Cash and alternative payment method considerations
- Refund verification process

 

Exclusions and Limitations
- Non-refundable items and services
- Discretionary refund management
- Management's right to final decision
- Exceptional circumstance considerations

 

Effective Date: December 2024  
Location: Louisville, KY

*Our refund policy reflects our commitment to quality, fairness, and exceptional customer experience.*